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Daily Operations Update

May 2021

We know that these are increasingly worrying and stressful times for tenants and families and we are continuing to monitor the situation and identify relevant advice and support to share with you all.

As we are now moving past the longer period of restrictions and mitigation, we felt it was the right time to update all tenants of how we are now working and what we can do to continue to support you. Continued and sustained service delivery is our key focus along with supporting tenants as best we can throughout this time. 

Our Business Continuity Plan is now fully rolled out and working well, our staff team are fully operational working from home and our offices closed. The Customer service team remain available on 01224 548000 or during normal office hours.

Emergency repairs out of hours service remains accessible on 01224 548030.

At present we are not carrying out home visits that are non emergency and it is important that you keep us informed of changes to your contact details to allow us to keep you informed as best we can. We post regular updates on the Osprey Housing Facebook page, the Osprey App and our web site – please follow us to be kept informed of relevant information and articles that may be useful and helpful to you.

Our principle message to you, our tenant, is that we are here to help you.

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Repairs & Maintenance

Information on repairs and maintenance, home safety, decoration and adaptations, and much more.