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Changes to Daily Operations

March 2020


To deal with the current situation of the Covid 19 pandemic, we are going to have to take steps to adjust our services.


Effective immediately, we will not be conducting viewings of properties that are currently occupied.  Our online booking system has been updated to allow prospective customers to book a viewing as soon as it is available to do so.  We shall also be limiting viewings to Fridays only.  If this causes issue for customers who are in an imminent or immediate housing need, we advise you call us on 01224 548008 to discuss further.


Routine inspections will be suspended.  Any matters normally kept to home visits should be emailed or called in. 


In order to reduce the risk of infection for everyone and continue to deliver essential services, we will until further notice severely limit face-to-face contact with tenants, customers and housing applicants.  We will be however utilising other methods of communication including telephone, email and video calling.


Should our staff and/or contractors phone to make an appointment with you they will ask some screening questions to check if you or anyone in your household is unwell with a cough or temperature and schedule the visit taking account of any self-isolating period.

 

To help us with this and our ongoing delivery of services, please tell us if you or any of your household are:

 

·         self-isolating

·         displaying coronavirus symptoms

·         in the high risk categories.


With regards to the above.  Viewings will not be conducted with anyone in any of the above categories.  Again, if you find yourself in one of these categories and in imminent or immediate housing need, please call us on 01224 548008 to discuss further.  We will do our utmost to accommodate.


Your cooperation, help and understanding when asked these questions is most appreciated as we are taking this action to minimise the risk of infection to you, your household and the wider community. 


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